AI-Powered Email Triage + Router (Python AI Automation Crash Course Workflow #2)

Python AI Automation Crash Courses are fast and practical courses for beginner and intermediate Python coders ready to enter the world of AI Automation. In under 30 minutes per course, you’ll build a real-world AI automation using Python and AI models —no fluff, no drag-and-drop.

Course #2: Email → AI Model Router → Smart Forwarding and Logs

Reclaim your company's inbox by automatically categorizing, prioritizing, and routing incoming email—24/7.

What You’ll Learn & Build

• Inbound Hook Setup: Configure an IMAP‑polling service to catch every new email as it arrives.
• AI Intent Classification: Use a fine‑tuned LLM model to decide things such as: “Is this a support request, a sales inquiry, or a team update?”
• Smart Routing & Response: Automatically forward messages to the right person (e.g. angry emails get routed directly to an escalation manger), and even send back templated acknowledgments to senders automatically.

Why You’ll Love It

• Enterprise‑Level Workflow in Minutes: Production‑hardened code, clear flowcharts, and best‑practice error handling included.
• Inbox Zen: Slash your average response time and eliminate “lost” messages.
• Fully Customizable: Swap in custom prompts, choose your own categories to sort by, or connect to additional automation steps.

Use Cases & Outcomes

• Customer Support: Auto‑tag “urgent” vs. “low priority” tickets and push them to the correct email inbox or point person.
• Sales Operations: Route inbound lead emails to correct salesperson.
• Internal Ops: Dispatch requests to HR, IT, or finance from central intake email inbox without manual intervention.

Important Note: Some integrations, APIs (like OpenAI), and web hosting tools and services for polls/webhooks used in this course may require separate accounts and require separate purchases with third-party providers. However, these are the necessary costs for doing AI Automation and are much cheaper than monthly subscriptions to no-code services.